/* Scenario group v11 — six route-specific process models in the approved BizOps pilot system. */
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/* Incoming lead — transaction rail. */
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i,.iv11-callback-stack i{grid-column:2;color:var(--iv11-cyan);font:700 9px/1 var(--font-mono);font-style:normal}.iv11-lead-assignment{--section-seam-from:#fff;--section-seam-to:var(--iv11-dark);padding:132px 0;background:var(--iv11-dark);color:#fff}.iv11-lead-assignment .iv11-head p,.iv11-payment-source .iv11-head p,.iv11-contract-revision .iv11-head p,.iv11-call-queue .iv11-head p,.iv11-hr-decision .iv11-head p,.iv11-hr-adaptation .iv11-head p,.iv11-order-ack .iv11-head p{color:#9dabb9}.iv11-owner-board,.iv11-source-contract,.iv11-call-identity-grid,.iv11-contact-outcomes,.iv11-dayone-grid,.iv11-readiness-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.iv11-owner-board article,.iv11-source-contract article{display:grid;gap:24px;min-height:190px;padding:24px;border:1px solid rgba(255,255,255,.14);background:linear-gradient(145deg,#0e1d29,#09141e)}.iv11-owner-board span,.iv11-source-contract span,.iv11-call-identity-grid span,.iv11-contact-outcomes span,.iv11-dayone-grid 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0;background:var(--iv11-light);color:var(--iv11-ink);--iv11-tail:var(--iv11-light)}.iv11-result-chain,.iv11-revision-loop,.iv11-adaptation-track{position:relative;display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:0;padding:0;list-style:none}.iv11-result-chain:before,.iv11-revision-loop:before,.iv11-adaptation-track:before{position:absolute;top:64px;left:7%;right:7%;height:2px;content:"";background:linear-gradient(90deg,var(--iv11-coral),var(--iv11-cyan))}.iv11-result-chain li,.iv11-revision-loop li,.iv11-adaptation-track li{position:relative;display:grid;gap:18px;min-height:180px;padding:20px;border:1px solid var(--iv11-line);background:#fff}.iv11-result-chain span,.iv11-revision-loop span,.iv11-adaptation-track span{color:var(--iv11-coral);font:700 10px/1 var(--font-mono)}.iv11-result-chain li>i,.iv11-revision-loop li>i,.iv11-adaptation-track li>i{z-index:1;width:15px;height:15px;border:4px solid #fff;border-radius:50%;background:var(--iv11-cyan);box-shadow:0 0 0 1px var(--iv11-cyan)}.iv11-result-chain b,.iv11-revision-loop b,.iv11-adaptation-track b{text-transform:uppercase}.iv11-result-chain small,.iv11-revision-loop small,.iv11-adaptation-track small{color:var(--iv11-muted);font:700 9px/1.35 var(--font-mono)}
/* Contract — branching circuit with revision loop. */
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/* Payment — deadline clock and reconciliation. */
.iv11-payment-clock{position:relative;min-height:570px;border:1px solid var(--iv11-line);background:linear-gradient(145deg,#fff,#edf4f5);box-shadow:0 28px 72px rgba(4,18,30,.16)}.iv11-payment-clock header,.iv11-payment-clock footer{color:#65778a}.iv11-payment-clock__dial{position:absolute;top:130px;left:50%;display:grid;place-content:center;width:280px;height:280px;margin-left:-140px;border:1px solid var(--iv11-ink);border-radius:50%;text-align:center;box-shadow:inset 0 0 0 24px rgba(67,229,207,.08),0 0 0 1px rgba(255,92,53,.18)}.iv11-payment-clock__dial:before,.iv11-payment-clock__dial:after{position:absolute;content:"";background:var(--iv11-line)}.iv11-payment-clock__dial:before{top:50%;left:-50px;right:-50px;height:1px}.iv11-payment-clock__dial:after{top:-50px;bottom:-50px;left:50%;width:1px}.iv11-payment-clock__hand{position:absolute;top:50%;left:50%;z-index:2;width:98px;height:2px;background:var(--iv11-coral);transform-origin:left center;transform:rotate(-56deg)}.iv11-payment-clock__dial span,.iv11-payment-clock__dial small{position:relative;z-index:2;color:var(--iv11-muted);font:700 9px/1 var(--font-mono)}.iv11-payment-clock__dial strong{position:relative;z-index:2;margin:12px 0;color:var(--iv11-ink);font-size:25px}.iv11-payment-clock__source,.iv11-payment-clock__fact{position:absolute;top:230px;display:grid;gap:10px;width:22%;padding:18px;border:1px solid var(--iv11-line);background:#fff}.iv11-payment-clock__source{left:4%}.iv11-payment-clock__fact{right:4%}.iv11-payment-clock__source span,.iv11-payment-clock__fact span{color:var(--iv11-coral);font:700 8px/1 var(--font-mono)}.iv11-payment-clock__source b,.iv11-payment-clock__fact b{font-size:14px}.iv11-payment-source{--section-seam-from:var(--iv11-light);--section-seam-to:var(--iv11-dark);padding:132px 0;background:var(--iv11-dark);color:#fff}.iv11-payment-reminder{--section-seam-from:var(--iv11-dark);--section-seam-to:#fff;padding:132px 0;background:#fff;color:var(--iv11-ink)}.iv11-reminder-ladder{display:grid;gap:12px;margin:0;padding:0;list-style:none}.iv11-reminder-ladder li{display:grid;grid-template-columns:76px 24px 1fr;gap:18px;align-items:center;min-height:92px;padding:16px 24px;border:1px solid var(--iv11-line);background:linear-gradient(90deg,#fff,var(--iv11-light));margin-left:calc(var(--step,0) * 20px)}.iv11-reminder-ladder li:nth-child(2){margin-left:24px}.iv11-reminder-ladder li:nth-child(3){margin-left:48px}.iv11-reminder-ladder li:nth-child(4){margin-left:72px}.iv11-reminder-ladder li>span{color:var(--iv11-coral);font:700 11px/1 var(--font-mono)}.iv11-reminder-ladder li>i{width:15px;height:15px;border:3px solid #fff;border-radius:50%;background:var(--iv11-cyan);box-shadow:0 0 0 1px var(--iv11-cyan)}.iv11-reminder-ladder div{display:grid;gap:8px}.iv11-reminder-ladder b{text-transform:uppercase}.iv11-reminder-ladder small{color:var(--iv11-muted);font:700 9px/1 var(--font-mono)}.iv11-payment-reconcile{--section-seam-from:#fff;--section-seam-to:var(--iv11-dark);padding:132px 0;background:var(--iv11-dark);color:#fff;--iv11-tail:var(--iv11-dark)}.iv11-payment-reconcile .iv11-head p{color:#9dabb9}.iv11-reconcile-board{border:1px solid rgba(255,255,255,.14);background:#091722}.iv11-reconcile-board header,.iv11-reconcile-board p{display:grid;grid-template-columns:1fr 1fr 110px;gap:16px;margin:0;padding:18px;border-bottom:1px solid rgba(255,255,255,.12)}.iv11-reconcile-board header{color:#8496a7;font:700 9px/1 var(--font-mono)}.iv11-reconcile-board p span{font:700 11px/1.3 var(--font-mono)}.iv11-reconcile-board p b{color:var(--iv11-cyan);font:700 9px/1 var(--font-mono)}.iv11-reconcile-board p:nth-child(3) b,.iv11-reconcile-board p:nth-child(4) b{color:var(--iv11-coral)}.iv11-reconcile-board footer{padding:18px;color:#7e90a2;font:700 8px/1.3 var(--font-mono)}
/* Missed call — signal recovery and callback queue. */
.iv11-call-recovery{position:relative;min-height:570px;border:1px solid rgba(255,255,255,.14);background:#07111b;box-shadow:0 30px 76px rgba(0,0,0,.28)}.iv11-call-recovery__wave{position:absolute;top:104px;left:8%;right:8%;display:flex;gap:9px;align-items:center;height:120px}.iv11-call-recovery__wave i{width:100%;height:var(--bar);background:linear-gradient(var(--iv11-coral),var(--iv11-cyan));transform-origin:center center}.iv11-call-recovery__event{position:absolute;top:250px;left:7%;display:grid;gap:11px;width:34%;padding:22px;border:1px solid rgba(255,255,255,.14);background:#0d1a26}.iv11-call-recovery__event span{color:var(--iv11-coral);font:700 9px/1 var(--font-mono)}.iv11-call-recovery__event strong{font-size:17px}.iv11-call-recovery__event small{color:#8fa0b2;font:700 9px/1 var(--font-mono)}.iv11-call-recovery__beam{position:absolute;top:315px;left:41%;right:38%;height:2px;background:linear-gradient(90deg,var(--iv11-coral),var(--iv11-cyan));transform-origin:left center}.iv11-call-recovery__queue{position:absolute;top:245px;right:6%;display:grid;place-content:center;width:190px;height:150px;border:1px solid var(--iv11-cyan);text-align:center}.iv11-call-recovery__queue span,.iv11-call-recovery__queue small{color:#8395a7;font:700 8px/1.4 var(--font-mono)}.iv11-call-recovery__queue b{margin:14px 0;color:var(--iv11-cyan);font-size:18px}.iv11-call-identity{--section-seam-from:var(--iv11-dark);--section-seam-to:#fff;padding:132px 0;background:#fff;color:var(--iv11-ink)}.iv11-call-identity-grid article,.iv11-contact-outcomes article,.iv11-dayone-grid article,.iv11-readiness-grid article{display:grid;gap:22px;min-height:180px;padding:24px;border:1px solid var(--iv11-line);background:linear-gradient(145deg,#fff,var(--iv11-light))}.iv11-call-identity-grid p,.iv11-contact-outcomes p,.iv11-dayone-grid p,.iv11-readiness-grid p{color:var(--iv11-muted)}.iv11-call-identity-grid b,.iv11-contact-outcomes b,.iv11-dayone-grid b,.iv11-readiness-grid b{color:var(--iv11-cyan-dark)}.iv11-call-queue{--section-seam-from:#fff;--section-seam-to:var(--iv11-dark);padding:132px 0;background:var(--iv11-dark);color:#fff}.iv11-call-confirm{--section-seam-from:var(--iv11-dark);--section-seam-to:var(--iv11-light);padding:132px 0;background:var(--iv11-light);color:var(--iv11-ink);--iv11-tail:var(--iv11-light)}
/* HR — lifecycle runbook. */
.iv11-hr-runbook{position:relative;display:grid;grid-template-columns:repeat(5,1fr);gap:10px;align-content:center;min-height:570px;padding:86px 24px 68px;border:1px solid var(--iv11-line);background:linear-gradient(145deg,#fff,#eef4f5);box-shadow:0 28px 72px rgba(4,18,30,.16)}.iv11-hr-runbook header,.iv11-hr-runbook footer{color:#647689}.iv11-hr-runbook__beam{position:absolute;top:49%;left:8%;right:8%;height:2px;background:linear-gradient(90deg,var(--iv11-coral),var(--iv11-cyan));transform-origin:left center}.iv11-hr-runbook__gate{position:relative;z-index:1;display:grid;gap:22px;min-height:220px;padding:18px;border:1px solid var(--iv11-line);background:#fff}.iv11-hr-runbook__gate span{color:var(--iv11-coral);font:700 9px/1 var(--font-mono)}.iv11-hr-runbook__gate>i{z-index:2;width:15px;height:15px;margin-top:auto;border:4px solid #fff;border-radius:50%;background:var(--iv11-cyan);box-shadow:0 0 0 1px var(--iv11-cyan)}.iv11-hr-runbook__gate strong{font-size:14px}.iv11-hr-runbook__gate small{color:var(--iv11-muted);font:700 8px/1 var(--font-mono)}.iv11-hr-decision{--section-seam-from:var(--iv11-light);--section-seam-to:var(--iv11-dark);padding:132px 0;background:var(--iv11-dark);color:#fff}.iv11-handoff-board{display:grid;grid-template-columns:1fr 56px 1fr;align-items:center}.iv11-handoff-board>div{display:grid;gap:24px;min-height:230px;padding:28px;border:1px solid rgba(255,255,255,.14);background:#0d1a26}.iv11-handoff-board span{color:var(--iv11-coral);font:700 9px/1 var(--font-mono)}.iv11-handoff-board strong{font-size:23px}.iv11-handoff-board small{color:#8fa0b2;font:700 9px/1 var(--font-mono)}.iv11-handoff-board>i{color:var(--iv11-cyan);font-size:26px;font-style:normal;text-align:center}.iv11-hr-dayone{--section-seam-from:var(--iv11-dark);--section-seam-to:#fff;padding:132px 0;background:#fff;color:var(--iv11-ink)}.iv11-hr-adaptation{--section-seam-from:#fff;--section-seam-to:var(--iv11-dark);padding:132px 0;background:var(--iv11-dark);color:#fff;--iv11-tail:var(--iv11-dark)}.iv11-adaptation-track li{border-color:rgba(255,255,255,.14);background:#0d1a26}.iv11-adaptation-track li>i{border-color:#0d1a26}.iv11-adaptation-track small{color:#8fa0b2}
/* Order — cross-department handoff protocol. */
.iv11-order-protocol{position:relative;min-height:570px;border:1px solid rgba(255,255,255,.14);background:#07111b;box-shadow:0 30px 76px rgba(0,0,0,.28)}.iv11-order-protocol__sales,.iv11-order-protocol__exec{position:absolute;top:205px;display:grid;gap:18px;width:31%;min-height:175px;padding:24px;border:1px solid rgba(255,255,255,.14);background:#0d1a26}.iv11-order-protocol__sales{left:5%}.iv11-order-protocol__exec{right:5%}.iv11-order-protocol__sales span,.iv11-order-protocol__exec span,.iv11-order-protocol__gate span{color:var(--iv11-coral);font:700 9px/1 var(--font-mono)}.iv11-order-protocol__sales strong,.iv11-order-protocol__exec strong{font-size:19px}.iv11-order-protocol__sales small,.iv11-order-protocol__exec small,.iv11-order-protocol__gate small{color:#8b9cad;font:700 8px/1.4 var(--font-mono)}.iv11-order-protocol__beam{position:absolute;top:292px;left:36%;right:36%;height:2px;background:linear-gradient(90deg,var(--iv11-coral),var(--iv11-cyan));transform-origin:left center}.iv11-order-protocol__gate{position:absolute;top:236px;left:50%;z-index:2;display:grid;place-content:center;width:112px;height:112px;margin-left:-56px;border:1px solid var(--iv11-cyan);background:var(--iv11-dark);text-align:center;transform:rotate(45deg)}.iv11-order-protocol__gate>*{transform:rotate(-45deg)}.iv11-order-protocol__gate b{margin:8px 0;color:var(--iv11-cyan);font-size:24px}.iv11-order-readiness{--section-seam-from:var(--iv11-dark);--section-seam-to:#fff;padding:132px 0;background:#fff;color:var(--iv11-ink)}.iv11-order-ack{--section-seam-from:#fff;--section-seam-to:var(--iv11-dark);padding:132px 0;background:var(--iv11-dark);color:#fff}.iv11-order-status{--section-seam-from:var(--iv11-dark);--section-seam-to:var(--iv11-light);padding:132px 0;background:var(--iv11-light);color:var(--iv11-ink);--iv11-tail:var(--iv11-light)}.iv11-status-river{position:relative;display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.iv11-status-river__beam{position:absolute;top:60px;left:7%;right:7%;height:2px;background:linear-gradient(90deg,var(--iv11-coral),var(--iv11-cyan));transform-origin:left center}.iv11-status-river article{position:relative;display:grid;gap:18px;min-height:180px;padding:20px;border:1px solid var(--iv11-line);background:#fff}.iv11-status-river article>span{color:var(--iv11-coral);font:700 10px/1 var(--font-mono)}.iv11-status-river article>i{z-index:1;width:15px;height:15px;border:4px solid #fff;border-radius:50%;background:var(--iv11-cyan);box-shadow:0 0 0 1px var(--iv11-cyan)}.iv11-status-river article>b{text-transform:uppercase}.iv11-status-river article>small{color:var(--iv11-muted);font:700 9px/1.35 var(--font-mono)}
@media(max-width:1120px){.iv11-hero{min-height:auto}.iv11-hero__grid{grid-template-columns:1fr;gap:42px;padding-top:46px}.iv11-hero h1{max-width:960px}.iv11-split{grid-template-columns:1fr;gap:42px}.iv11-evidence-head{grid-template-columns:1fr}.iv11-owner-board,.iv11-source-contract,.iv11-call-identity-grid,.iv11-contact-outcomes,.iv11-dayone-grid,.iv11-readiness-grid{grid-template-columns:repeat(4,1fr)}.iv11-owner-board article,.iv11-source-contract article,.iv11-call-identity-grid article,.iv11-contact-outcomes article,.iv11-dayone-grid article,.iv11-readiness-grid article{min-height:230px}}
@media(max-width:780px){.iv11-hero__grid{padding:34px 0 100px}.iv11-hero h1{font-size:clamp(42px,13vw,64px);line-height:.94}.iv11-head h2{font-size:clamp(38px,12vw,60px)}.iv11-head p{font-size:16px}.iv11-lead-identity,.iv11-lead-assignment,.iv11-lead-result,.iv11-contract-rules,.iv11-contract-revision,.iv11-contract-decision,.iv11-payment-source,.iv11-payment-reminder,.iv11-payment-reconcile,.iv11-call-identity,.iv11-call-queue,.iv11-call-confirm,.iv11-hr-decision,.iv11-hr-dayone,.iv11-hr-adaptation,.iv11-order-readiness,.iv11-order-ack,.iv11-order-status{padding:104px 0}.iv11-lead-transaction,.iv11-hr-runbook{grid-template-columns:1fr;min-height:auto;padding:84px 22px 70px}.iv11-lead-transaction__beam,.iv11-hr-runbook__beam{top:110px;bottom:86px;left:46px;right:auto;width:2px;height:auto}.iv11-lead-transaction__stage,.iv11-hr-runbook__gate{grid-template-columns:34px 1fr 18px;align-items:center;min-height:auto}.iv11-lead-transaction__stage small,.iv11-hr-runbook__gate small{grid-column:2}.iv11-lead-transaction__stage>i,.iv11-hr-runbook__gate>i{grid-column:3;grid-row:1/3;margin:0}.iv11-owner-board,.iv11-source-contract,.iv11-call-identity-grid,.iv11-contact-outcomes,.iv11-dayone-grid,.iv11-readiness-grid{grid-template-columns:1fr}.iv11-owner-board article,.iv11-source-contract article,.iv11-call-identity-grid article,.iv11-contact-outcomes article,.iv11-dayone-grid article,.iv11-readiness-grid article{min-height:auto}.iv11-result-chain,.iv11-revision-loop,.iv11-adaptation-track,.iv11-status-river{grid-template-columns:1fr}.iv11-result-chain:before,.iv11-revision-loop:before,.iv11-adaptation-track:before,.iv11-status-river__beam{top:30px;bottom:30px;left:46px;right:auto;width:2px;height:auto}.iv11-result-chain li,.iv11-revision-loop li,.iv11-adaptation-track li,.iv11-status-river article{grid-template-columns:34px 18px 1fr;align-items:center;min-height:auto}.iv11-result-chain small,.iv11-revision-loop small,.iv11-adaptation-track small,.iv11-status-river small{grid-column:3}.iv11-product-shot img{max-height:none}.iv11-contract-circuit{min-height:700px}.iv11-contract-circuit__start{top:86px;left:6%}.iv11-contract-circuit__node--1{top:250px;left:5%}.iv11-contract-circuit__node--2{top:250px;left:50%;margin-left:-75px}.iv11-contract-circuit__node--3{top:250px;left:auto;right:5%}.iv11-contract-circuit__result{top:462px;right:6%}.iv11-contract-circuit__line--a{top:314px;left:14%;right:14%}.iv11-contract-circuit__line--b{top:219px;left:22%;width:58%;transform:rotate(14deg)}.iv11-contract-circuit__line--c{top:430px;left:20%;width:64%;transform:rotate(22deg)}.iv11-contract-circuit__loop{bottom:70px}.iv11-branch-table p,.iv11-ack-protocol p{grid-template-columns:34px 90px 1fr}.iv11-branch-table strong,.iv11-ack-protocol strong{grid-column:3}.iv11-payment-clock{min-height:700px}.iv11-payment-clock__dial{top:150px;width:240px;height:240px;margin-left:-120px}.iv11-payment-clock__source,.iv11-payment-clock__fact{top:454px;width:39%}.iv11-reminder-ladder li,.iv11-reminder-ladder li:nth-child(n){margin-left:0}.iv11-call-recovery{min-height:650px}.iv11-call-recovery__event{left:6%;width:52%}.iv11-call-recovery__beam{left:58%;right:27%}.iv11-call-recovery__queue{right:4%;width:155px}.iv11-handoff-board{grid-template-columns:1fr}.iv11-handoff-board>i{padding:18px;transform:rotate(90deg)}.iv11-order-protocol{min-height:710px}.iv11-order-protocol__sales,.iv11-order-protocol__exec{width:43%}.iv11-order-protocol__sales{top:120px}.iv11-order-protocol__exec{top:442px}.iv11-order-protocol__beam{top:352px;left:25%;right:25%;transform:rotate(90deg)}.iv11-order-protocol__gate{top:296px}.iv11-reconcile-board header,.iv11-reconcile-board p{grid-template-columns:1fr 1fr 80px}}
@media(max-width:430px){.iv11-hero__grid{gap:32px}.iv11-lead-transaction header,.iv11-lead-transaction footer,.iv11-payment-clock header,.iv11-payment-clock footer,.iv11-call-recovery header,.iv11-call-recovery footer,.iv11-hr-runbook header,.iv11-hr-runbook footer,.iv11-order-protocol header,.iv11-order-protocol footer,.iv11-contract-circuit header{display:grid;gap:7px}.iv11-contract-circuit{min-height:850px}.iv11-contract-circuit__start{top:96px;width:110px;height:110px}.iv11-contract-circuit__node{left:10%!important;right:auto!important;width:80%;margin:0!important}.iv11-contract-circuit__node--1{top:240px}.iv11-contract-circuit__node--2{top:360px}.iv11-contract-circuit__node--3{top:480px}.iv11-contract-circuit__result{top:630px;right:7%;width:110px;height:110px}.iv11-contract-circuit__line--a{top:295px;left:17%;right:17%;transform:rotate(90deg)}.iv11-contract-circuit__line--b{top:414px;left:17%;width:66%;transform:rotate(90deg)}.iv11-contract-circuit__line--c{top:535px;left:17%;width:66%;transform:rotate(90deg)}.iv11-contract-circuit__loop{bottom:32px}.iv11-branch-table p,.iv11-ack-protocol p{grid-template-columns:34px 1fr}.iv11-branch-table i,.iv11-branch-table strong,.iv11-ack-protocol i,.iv11-ack-protocol strong{grid-column:2}.iv11-payment-clock__dial{top:172px;width:210px;height:210px;margin-left:-105px}.iv11-payment-clock__source,.iv11-payment-clock__fact{top:448px;width:44%;padding:14px}.iv11-call-recovery{min-height:720px}.iv11-call-recovery__event{top:260px;left:6%;width:88%}.iv11-call-recovery__beam{top:447px;left:20%;right:20%}.iv11-call-recovery__queue{top:492px;right:12%;width:76%}.iv11-order-protocol__sales,.iv11-order-protocol__exec{left:8%;right:auto;width:84%}.iv11-order-protocol__sales{top:110px}.iv11-order-protocol__exec{top:460px}.iv11-reconcile-board header{display:none}.iv11-reconcile-board p{grid-template-columns:1fr}.iv11-reconcile-board p span,.iv11-reconcile-board p b{padding:3px 0}.iv11-evidence-head{gap:28px}.iv11-decision-card p{grid-template-columns:80px 1fr}}
@media(prefers-reduced-motion:reduce){.inner-v11 .iv11-lead-transaction__beam,.inner-v11 .iv11-contract-circuit__line,.inner-v11 .iv11-payment-clock__hand,.inner-v11 .iv11-call-recovery__wave i,.inner-v11 .iv11-call-recovery__beam,.inner-v11 .iv11-hr-runbook__beam,.inner-v11 .iv11-order-protocol__beam,.inner-v11 .iv11-status-river__beam{transform:none!important}}